Delivery times depend on your location and the shipping method selected at checkout. For regular in-stock items, we pick and pack orders within up to 2 business days, shipping Monday to Friday. 📦. For custom or made-to-order items (such as house sig

Delivery times depend on your location and the shipping method selected at checkout.For regular in-stock items, we pick and pack orders within up to 2 business days, shipping Monday to Friday. &#x1F4E6;For custom or made-to-order items (such as house signs, decals, or engraved products), production may take up to 10 business days before dispatch.We ship all items together in one shipment once everything in your order is ready, as customers pay a single shipping fee.<ul data-start="651" data-end="723"><li data-start="651" data-end="723">Standard Delivery: Usually arrives within 2&#x2013;5 business days.</li></ul>All deliveries are sent with Authority to Leave, meaning couriers may leave your parcel in a safe location if no one is home.If your order hasn&#x2019;t arrived within 10 business days after dispatch, please contact our support team at <a data-start="966" data-end="1015" rel="noopener">sales@dagood.com.au</a>.

How long does delivery take?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

We’re sorry your item(s) arrived damaged!. Unfortunately, some items can break during shipment. We’ll do our best to help resolve the issue quickly. Please email our team at sales@dagood.com.au within 3 days of receiving your order, and include:. You

We&#x2019;re sorry your item(s) arrived damaged!Unfortunately, some items can break during shipment. We&#x2019;ll do our best to help resolve the issue quickly.Please email our team at <a data-start="967" data-end="986" rel="noopener">sales@dagood.com.au</a> within 3 days of receiving your order, and include:<ul data-start="1045" data-end="1136"><li data-start="1045" data-end="1064">Your order number</li><li data-start="1065" data-end="1100">A clear photo of the damaged item</li><li data-start="1101" data-end="1136">A brief description of the damage</li></ul>Your satisfaction is important to us, and we&#x2019;re here to help.

What do I do if my item(s) arrives damaged?

Dagood ships Australia-wide and to New Zealand. We can also help process orders for other countries manually — please contact us if you’re outside these regions. We partner with trusted third-party national couriers to deliver your order. While we or

Dagood ships Australia-wide and to New Zealand. We can also help process orders for other countries manually &#x2014; please contact us if you&#x2019;re outside these regions.<hr data-start="376" data-end="379"><h3 data-start="381" data-end="396" id="how-we-ship">How We Ship</h3>We partner with trusted third-party national couriers to deliver your order. While we organise shipping for you, Dagood does not handle deliveries ourselves. You&#x2019;re also welcome to arrange your own freight if you prefer.We don&#x2019;t aim to profit from shipping fees &#x2014; our goal is simply to get your products to you safely and cost-effectively.<hr data-start="741" data-end="744"><h3 data-start="746" data-end="767" id="australian-orders">Australian Orders</h3><ul data-start="769" data-end="858"><li data-start="769" data-end="858">Standard Shipping: Delivery usually takes 2&#x2013;5 business days within Australia.</li></ul>For regular in-stock items, we pick and pack orders within up to 2 business days, shipping Monday to Friday.For custom or made-to-order items (such as house signs, decals, or engraved products), production may take up to 10 business days before dispatch.<blockquote data-start="1134" data-end="1360">Note: We ship all items together in one shipment once everything in your order is ready, as customers pay a single shipping fee. If you&#x2019;d like items shipped separately, please contact us &#x2014; additional fees will apply.</blockquote>All orders are shipped with Authority to Leave, allowing couriers to leave your parcel in a safe place if no one is home.Shipping fees, if applicable, will be calculated and displayed at checkout.<hr data-start="1566" data-end="1569"><h3 data-start="1571" data-end="1593" id="new-zealand-orders">New Zealand Orders</h3>We ship directly to New Zealand. Delivery timeframes are typically 7&#x2013;14 business days, depending on your location and customs processing.For in-stock items, orders are picked and packed within up to 2 business days. For custom items, production may take up to 10 business days before dispatch.Shipping costs for New Zealand will be provided during checkout.<hr data-start="1970" data-end="1973"><h3 data-start="1975" data-end="2005" id="other-international-orders">Other International Orders</h3>We currently process international orders outside Australia and New Zealand manually.If you&#x2019;re outside these regions, please email <a data-start="2140" data-end="2189" rel="noopener">sales@dagood.com.au</a>, and our team will help with pricing, shipping options, and estimated delivery times.<hr data-start="2277" data-end="2280">Please note that delivery times may vary depending on your location, courier delays, or peak periods.Custom products like house signs and decals are not eligible for returns or exchanges.For any questions about shipping, feel free to contact us at <a data-start="2534" data-end="2583" rel="noopener">sales@dagood.com.au</a>.

What is your shipping policy?

Shipping costs vary depending on your location, the size and weight of your order, and the delivery method you choose. For Australian orders, shipping fees are calculated automatically at checkout so you’ll see the total cost before completing your p

Shipping costs vary depending on your location, the size and weight of your order, and the delivery method you choose.<ul data-start="253" data-end="589"><li data-start="253" data-end="400">For Australian orders, shipping fees are calculated automatically at checkout so you&#x2019;ll see the total cost before completing your purchase.</li><li data-start="401" data-end="483">For New Zealand orders, shipping rates will also be displayed at checkout.</li><li data-start="484" data-end="589">For other international orders, please email us at <a data-start="539" data-end="558" rel="noopener">sales@dagood.com.au</a> for a custom shipping quote.</li></ul>Dagood doesn&#x2019;t aim to profit from shipping fees &#x2014; we simply pass on the cost charged by our trusted courier partners. You&#x2019;re also welcome to arrange your own freight if you prefer.If you have any questions about shipping costs for your order, feel free to reach out to us at <a data-start="872" data-end="891" rel="noopener">sales@dagood.com.au</a>. We&#x2019;re happy to help!

How much does shipping cost?

Once your order has shipped, you’ll receive an email from us with your tracking number and a link to track your parcel online. If you haven’t received your tracking email yet, your order may still be in processing and hasn’t shipped. You’re welcome t

Once your order has shipped, you&#x2019;ll receive an email from us with your tracking number and a link to track your parcel online.If you haven&#x2019;t received your tracking email yet, your order may still be in processing and hasn&#x2019;t shipped. You&#x2019;re welcome to reach out to us for an update.Also, check your spam or junk folder in case the email landed there.Still can&#x2019;t find it or have questions about your delivery? Contact us at <a data-start="609" data-end="628" rel="noopener">sales@dagood.com.au</a>, and we&#x2019;ll be happy to help!

How do I track my order?

At this time, we do not offer expedited shipping. We’ve found that express services haven’t performed well for our larger products, like freestanding letterboxes. In many cases, the shipping costs were extremely high without delivering faster or more

At this time, we do not offer expedited shipping.We&#x2019;ve found that express services haven&#x2019;t performed well for our larger products, like freestanding letterboxes. In many cases, the shipping costs were extremely high without delivering faster or more reliable service.Our goal is to keep shipping costs reasonable and ensure your order arrives safely. If you have specific delivery deadlines, feel free to email us at <a data-start="632" data-end="651" rel="noopener">sales@dagood.com.au</a>, and we&#x2019;ll do our best to advise on timelines.

Do you offer expedited shipping?

Regular In-Stock Items. Processed and dispatched within up to 2 business days after the order is placed. Orders ship Monday to Friday. Custom or Made-to-Order Items(e.g. house signs, decals, engraved products). May take up to 10 business days to prod

Regular In-Stock Items<ul data-start="164" data-end="284"><li data-start="164" data-end="252">Processed and dispatched within up to 2 business days after the order is placed.</li><li data-start="253" data-end="284">Orders ship Monday to Friday.</li></ul><hr data-start="286" data-end="289">Custom or Made-to-Order Items (e.g. house signs, decals, engraved products)<ul data-start="375" data-end="536"><li data-start="375" data-end="488">May take up to 10 business days to produce before dispatch, depending on complexity and current workload.</li><li data-start="489" data-end="536">We&#x2019;ll notify you if we anticipate any delays.</li></ul><hr data-start="538" data-end="541">Pre-Order Items<ul data-start="565" data-end="749"><li data-start="565" data-end="684">If you&#x2019;ve purchased an item marked as Pre-Order, estimated processing times will be listed on the product page.</li><li data-start="685" data-end="749">Shipping will occur as soon as stock arrives at our warehouse.</li></ul><hr data-start="751" data-end="754">Shipping All Items Together<ul data-start="790" data-end="1105"><li data-start="790" data-end="835">We do not split shipments by default.</li><li data-start="836" data-end="962">Your entire order will be dispatched in one shipment once all items are ready, as customers pay a single shipping fee.</li><li data-start="963" data-end="1105">Unless requested otherwise: If you&#x2019;d prefer separate shipments for ready items, please let us know. Additional shipping fees will apply.</li></ul><hr data-start="1107" data-end="1110">Rush Orders<ul data-start="1130" data-end="1341"><li data-start="1130" data-end="1260">If you need your order sooner, please contact us directly at <a data-start="1197" data-end="1246" rel="noopener">sales@dagood.com.au</a> or call us.</li><li data-start="1261" data-end="1341">There&#x2019;s no additional fee for rush requests where we can accommodate them.</li></ul><hr data-start="1343" data-end="1346">International Orders<ul data-start="1375" data-end="1627"><li data-start="1375" data-end="1541">Processing times for international orders are the same: up to 2 business days for in-stock items, and up to 10 business days for custom items before dispatch.</li><li data-start="1542" data-end="1627">Please note international shipping times and customs clearance may affect delivery.</li></ul><hr data-start="1629" data-end="1632">Changes or Cancellations<ul data-start="1665" data-end="1877"><li data-start="1665" data-end="1776">Changes or cancellations to your order are possible within the first 24 hours after placing your order.</li><li data-start="1777" data-end="1877">After 24 hours, or once production has started on custom items, changes may no longer be possible.</li></ul><hr data-start="1879" data-end="1882"><blockquote data-start="1884" data-end="2005">Tip: You&#x2019;ll receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse, or a notification when your order is ready for pickup.</blockquote>

Order Processing Time

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Dagood Letterboxes

Shipping and tracking information for Dagood orders across Australia. Learn about standard delivery timeframes, how to track your parcel, and what Authority to Leave means. Get support if your delivery is delayed or hasn’t arrived.

Shipping and Tracking